Customer Service Specialist (Mandarin Speaking) at an Expanding Transport and Logistics Services Provider Company in YangonResponsible for Mandarin Translation and Interpreting, Customer Service, Customer Onboarding, Sales and Operations Support, ReportingUp to 1,500,000 MMK per month plus competitive benefits and allowancesThe RoleJoin a fast-growing Transport and Logistics company in Yangon, offering an exciting opportunity to work with an expanding customer base and a diverse team. If you are fluent in Mandarin and have a passion for delivering exceptional customer service, we invite you to be part of our dynamic teamAbout the CompanyOur client is an expanding 3PL provider and Freight Forwarding business, with a successful record in Mandalay and ambitious plans to expand into Yangon. Be part of a team shaping the future of logistics in MyanmarDescriptionAccurately translate and interpret documents and key information provided by Chinese buyers and customers, ensuring clear communication and understandingServe as the primary point of contact for assigned customers, proactively addressing their inquiries, concerns, and needs to support smooth operations processesCollaborate with the Sales and Operations teams throughout the customer onboarding process, ensuring a seamless and efficient transitionWork closely with the Sales and Operations teams to facilitate customer requirements, resolve issues, and maintain high customer satisfaction levelsProvide regular reports and updates to the Sales Manager, helping to monitor and optimize customer service performanceRequirementsMinimum 1 to 2 years of Customer Service experience within 3rd party logistics service industryProficiency in spoken and written Mandarin is essential to effectively communicate with Chinese customers and partnersStrong customer service skills with an ability to empathize, listen, and address customer concerns and inquiries effectivelyA collaborative and proactive approach to working with cross-functional teams, particularly Sales and Operations, to achieve seamless customer onboarding and support processesBenefitsBasic salary plus phone allowance, transportation benefits, and an attractive annual bonusCareer Growth OpportunitiesBe part of the expansion recruitment and career development plans along with the organization’s growth