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Call Centre Manager in Telecommunications Industry

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Job Title Call Centre Manager in Telecommunications Industry
Job Type Permanent
Job Category
Job Level
Manager / Senior Manager
Salary Up to 2,000,000ks per month plus bonus
Location Yangon
Start Date ASAP
Date Posted about 1 year ago
Application Deadline Date 2016-02-12

Job Description

Call Centre Manager at major telecommunications company

 

  • Manage work force within the call centre, including planning shifts and deployment in the telecommunications Industry
  • Up to 2,000,000ks per month

About the Company

Our client is one of the largest telecommunications suppliers in Myanmar and are currently going through some very positive internal changes. With strong growth prospects for Myanmar and their business you can be sure of strong development opportunities in the future.

 

The Role

  • Set detailed operational KPIs to achieve the targets set by the customer Care Department
  • Control and manage overall call centre operation

 

Requirements

  • Ability to perform planning, operation control, workforce management, data collection & analysis, as well as to make relevant materials
  • Experience in Call Centre management preferred