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Customer Service Representative at Global Relocations Services Company

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Job Title Customer Service Representative at Global Relocations Services Company
Job Type
Job Category
Job Level
Specialist / Senior Staff
Salary Up to 700,000 ks per month plus yearly bonus and allowances
Location Yangon
Date Posted 9 months ago
Application Deadline Date 2016-04-08

Job Description

Global Relocations Services Company is looking for a strong Customer Service Representative

  • Up to 700,000 ks per month plus yearly bonus and allowances
  • Be responsible for customer satisfaction and recommend approaches

About the Company

Our client is Global Relocations Services company. Being well established in Myanmar, they have seen strong growth and been able to offer exciting career opportunities to their staff.

The Role

  • Planning, successful execution and follow up for a diverse range of customer retention campaigns
  • Act as the primary point of contact for clients and ensure timely communication via phone, email, etc
  • Ensure quotations are provided to clients in a timely manner in line with client agreements and approved by the General Manager
  • Communicate with customers in various aspects of the household goods moves such as arranging packing, shipping dates, delivery dates, collecting documentation etc
  • Work with the general manager in improving services and processes, including input of information in the computer system.
  • Liaise with destination services provider for timely reports collection on services delivered, customer information etc
  • Analyse  maturing data in order to make sound recommendations for next steps that aim to improve our financial results

Requirements

  • Minimum 2 - 3 years relevant experience in a service industry; experience in the hospitality or airline industry is a plus
  • University graduate
  • Fluent in English, both oral and written
  • Experience in handling customer relations preferred
  • Understanding mathematical & numerical information
  • Being analytical, result oriented, can handle meeting deadlines, collaborative & focused
  • Immediate to advanced negotiation skills

If you want to challenge yourself and develop your career, contact us now.