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Front Office Supervisor (Ngapali) at a boutique Hotel

Job Type: Permanent
Location: Yangon
Industry: Hospitality, Tourism & Travel, Front / Back Office, Other - Hospitality, Tourism & Travel
Salary Detail: Up to 800,000 MMK plus other allowances
Reference: YTH013371

Job Description

Front Office Supervisor (Ngapali) at a boutique Hotel

  • Responsible for dealing with guests, providing the best customer service and addressing complaints and requests to improve overall guest review score online.
  • Up to 800,000 MMK plus other allowances

About the Company

Our client is a boutique hotel in Ngapali looking for a highly motivated FO Supervisor to improve overall customer service and guest review score, as well as ensure smooth booking and check-in process.

Highlights

A rapidly growing hospitality company with plans to expand throughout Myanmar.

The Role

  • Manage receptionists and housekeeping
  • Monitor bookings from all channels including OTA, travel and tour agents, emails, and social media
  • Ensure smooth check-in
  • Improve and maintain guest review scores of the hotels
  • Record, organize, and report daily bookings and reservations back to the main office in Yangon
  • Monitor office supplies and manage office expenses and costs
  • Keep front desk clean and tidy and oversee the operation of front office
  • Keep files and folders on computers in organized matter

Requirements

  • Minimum 5 years of working experience in hospitality sector and over 3 years in front office operation.
  • Bachelor’s degree or related diploma in hospitality management is a must.
  • Business English level is compulsory.
  • Must be strong in negotiation, customer relationship management and communication.
  • Need to relocate to Ngapali.

Benefits

Basic salary plus other allowances and growth opportunities.

Career Growth Opportunities

Along with the development of company’s business, there are a lot of ambitious growth plans for your career.