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IT HelpDesk Manager

Job Title IT HelpDesk Manager
Job Type Permanent
Job Category
Job Level
Salary Up to 2,500,000 MMK Plus Benefit
Location Yangon
Date Posted over 1 year ago
Application Deadline Date 2017-08-07

Job Description

Exciting opportunity for the IT HelpDesk Manager at one of the most successful Banks in Myanmar and find more jobs at MyWorld, the best local recruitment agency in Myanmar.

IT HelpDesk Manager at one of the most successful Banks in Myanmar

  • Manage the help desk team
  • Up to 2,500,000 MMK plus Benefits


About the Company

Our client is one of the largest banks in Myanmar. With strong plans for growth and strong focus on their online strategy, they are in a strong position to become the most progressive bank in Myanmar.


The Role

  • Lead and manage overall performance of help desk team
  • Perform daily customer service and support in both accurate action and time
  • Develop and operate technical strategies to deliver better service to customers
  • Provide training to help desk team and analyse customer feedback for better performance
  • Develop team’s performance reports timely



  • Over 3 years of working experience as a help desk manager with strong operation management skill and experience in Banking is preferable
  • Bachelor degree in IT or any other related field
  • Fluent in both writing and speaking English
  • Must be able to lead the team with strong problem-solving skills
  • Proficient in customer-service delivery with solid technical background



Performance bonus + telephone + other allowances



A rapidly growing organization which will allow your future to grow simultaneously with them.


Career Growth Opportunities

Together with the growth of company business, there are a lot of potential for career development of the employees