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Call Centre Quality Assurance Manager at a Successful Bank in Nay Pyi Taw

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Job Type: Permanent
Location: Nay Pyi Taw
Industry: Banking & Financial Services, Call Center & Customer Service
Salary Detail: Up to 2,000,000 MMK plus other benefits
Reference: MHS016014

Job Description

Call Centre Quality Assurance Manager at a Successful Bank in Nay Pyi Taw

  • Overseeing the day-to-day operations of the contact center of the bank

  • Up to 2,000,000 MMK plus other benefits

The Role

Excellent opportunity for a well-experienced call center manager who is looking for a higher career level. Our client is looking for someone who has strong in call center operations candidate to join their team

About the Company

Our client is a leading retail bank that has over 10,000 employees and gives the best products for the customers

Description

  • Maintain and develop internal support and call center quality standards

  • Help agents improve their performance with specific instructions and constant support

  • Create reports that reflect support performance

Requirements

  • Minimum 10 years of experience in call center management in the Financial Services Sector

  • Strong interpersonal skill and leadership skill

  • Excellent English skills in written and spoken

Benefits

Up to 3 Months Performance Bonus + Telephone + Other Allowances

Career Growth Opportunities

A prospering organization that gives emphasis on nurturing individual needs and growing specific skills to be the best in their business sector

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