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Complaint Management - Service Recovery Manager at a Well-Known Financial Services Company in Yangon

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Job Type: Permanent
Location: Yangon
Industry: Collections / Recovery, Banking & Financial Services
Salary Detail: Up to 2,000,000 MMK plus other attractive benefits
Reference: MHS015379

Job Description

Complaint Management - Service Recovery Manager at a Well-Known Financial Services Company in Yangon

  • Responsible for overall service and recovery management including reporting of all customer related complaints within specific timeline

  • Up to 2,000,000 MMK plus other attractive benefits

About the Company

Our client is a well-known rapid developing commercial bank within financial services industry.

The Role

  • Agent’s productivity monitoring, briefing update information and coaching

  • Follow up service failures for fast recovery and closure of issues

  • Encourage complaints as a quality improvement tool

Requirements

  • At least 5 years of working experiences and managing a large team in the related field is required

  • Strong interpersonal and oral/written communication skills

  • Experience working in contact center of banking/ financial services would be an added advantage

Benefits

Performance bonus + other allowances

Highlights

A rapidly growing organization which will allow your future to grow simultaneously with them

Career Growth Opportunities

Together with the growth of company business, there are a lot of potential for career development of the employees

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