Job Description
Complaint Management - Service Recovery Manager at a Well-Known Financial Services Company in Yangon
Responsible for overall service and recovery management including reporting of all customer related complaints within specific timeline
Up to 2,000,000 MMK plus other attractive benefits
About the Company
Our client is a well-known rapid developing commercial bank within financial services industry.
The Role
Agent’s productivity monitoring, briefing update information and coaching
Follow up service failures for fast recovery and closure of issues
Encourage complaints as a quality improvement tool
Requirements
At least 5 years of working experiences and managing a large team in the related field is required
Strong interpersonal and oral/written communication skills
Experience working in contact center of banking/ financial services would be an added advantage
Benefits
Performance bonus + other allowances
Highlights
A rapidly growing organization which will allow your future to grow simultaneously with them
Career Growth Opportunities
Together with the growth of company business, there are a lot of potential for career development of the employees