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Head of Aftersales Service at a Leading Agricultural Machinery Business Company in Yangon

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Job Type: Permanent
Location: Yangon
Industry: Sales, Agriculture & Farming, Sales & Account Management, Automotive & Industrial Equipment, Sales & Business Development
Salary Detail: Up to 3,000,000 MMK plus Competitive Allowances
Reference: DAU016933

Job Description

​Head of Aftersales Service at a Leading Agricultural Machinery Business Company in Yangon

  • Responsible to oversee the day-to-day operation of the aftersales service and spare parts team and drive the company’s required margins for parts, warranty, and service sales

  • Up to 3,000,000 MMK plus Competitive Allowances

The Role

The is an ideal role for individual with strong hands-on experience of aftersales and services functions and came from agricultural machinery or heavy machinery industry to drive the efficiency of the business

About the company

Our client is one of the largest local conglomerates in Myanmar that has been operating a number of marketing leading brands businesses particularly in the areas of consumer electronics, agricultural machinery and industrial equipment’s


  • Oversee day to day operation of the aftersales service team and spare parts team

  • Put in place actions for meeting the company’s required aftersales margin for parts, warranty and service sales

  • Coordinate and direct the service department workload to maximize efficiency and productivity. Work with and support the sales team, marketing team, project team and group CEO/COO/CBO to grow the develop the aftersales team

  • Enforce operating policies and standards to maintain control of all aftersales administration functions

  • Appoint new employees/manages with the direction of the group CEO/COO/CBO

  • Achieve sales targets on spare parts business

  • Lead and liaise with the aftersales parts and service managers on topical issues within the departments and resolve those promptly

  • Ensure the best customer services is being provided and maintained by the aftersales team

  • Develop the number of new customers and maximize prospects for future growth

  • Building and maintain strong, long- lasting customer relationships

  • Ensure service targets are met, including customer satisfaction and turnaround time

  • Identifying and securing customers and opportunities that will provide strong margin performance and recurring revenue

  • Responsible for technical support escalations for internal and external clients

  • Ensure all warranty and repair work carried out adheres to manufacturer and company standards

  • Responsible for all service contracts from a commercial perspective and process support internally

  • Lead and develop the competence within the aftersales teams to fit the company’s long-term strategy and develop solutions to design challenges with constraints on cost, quality and performance


  • Engineering Degree or Diploma in Electrical & Mechanical Field

  • Having aftersales and sales experience in Heavy machinery, Power Products, Agricultural Machinery and trucks are preferred

  • Minimum 8 – 10 years of working experience and handle similar managerial role from the similar industry background

  • Demonstrated experience in the management of aftersales services department in a target driven role

  • Experience in repair operation is highly desirable

  • Able to travel regionally and have excellent communication skills to interact on different levels of the organization


Competitive Allowances

Career Growth Opportunities

A chance to work and develop the market leading brands from the aftersales service direction

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