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Head of Call Center at a Fast-Growing Commercial Bank in Yangon

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Job Type: Permanent
Location: Yangon
Industry: Operations & Management, Customer Service, Banking & Financial Services, Repatriates
Salary Detail: Up to 4,000,000 MMK + performance bonus + telephone + other allowances
Reference: KCH011812

Job Description

Head of Call Center at a Fast-Growing Commercial Bank in Yangon

  • Developing objectives for the call center’s day to day activities

  • Up to 4,000,000 MMK + interesting allowances

About the Company

Our client is one of the fastest growing commercial banks that providing customers with the best financial services in Myanmar.

The Role

Responsible for handling face to face enquiries from customers

  • Monitor and improve ordering, telephone handling and other procedures

  • Hire, coach and provide training to personnel to maintain high customer service standards

  • Preparing reports and analysing call center data to improve processes

Requirements

  • Minimum 4 years of experiences in Customer Service Management

  • Bachelor’s Degree holder

  • Good communication in English is a must

  • Proficient in Microsoft Word and Excel, Communication skills and Interpersonal skills

Benefits

Up to 3 months performance bonus + telephone + other allowances

Highlights

A rapidly growing organization which will allow your future to grow simultaneously with them

Career Growth Opportunities

Together with the growth of company business, there are a lot of potential for career development of the employees

 

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