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Net Promoter Score (NPS) Manager at a Leading Banking and Financial Services Company in Yangon

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Job Type: Permanent
Location: Yangon
Industry: Banking & Financial Services, Other - Banking & Finance
Salary Detail: 2,000,000 MMK plus other benefits
Reference: MHS015380-01

Job Description

Net Promoter Score (NPS) Manager at a Leading Banking and Financial Services Company in Yangon

  • Customer satisfaction program, including aligning data and insights across internal and external survey sources, leading corporate wide goal setting

  • 2,000,000 MMK plus other benefits

The Role

Excellent opportunity for well-experienced customer experience analytics who is looking for higher career level. Our client is looking for someone who has strong in customer services experiences candidate to join their team

About the Company

Our client is a leading retail bank that has over 10,000 employees and giving the best products for the customers

Description

  • Work with divisional Performance & Quality Managers to promote best practice and practice improvement

  • Review existing NPS methodology and propose adjustments

  • Ensure process improvement and quality assurance Digital Banking self-care services

Requirements

  • Minimum 5 Years of working experiences in banking customer services industry

  • Experience influencing senior leaders across a matrixed organization and drive decisions through to successful execution

  • Excellent level in English for both speaking and writing skills

Benefits

Performance - Based Bonus + other benefits

Career Growth Opportunities

A prospering organization that gives emphasis on nurturing individual needs and growing specific skills to be the best in their business sector

 

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