Job Description
Operations Manager at a Growing Technological Corporate Service Provider Company in Yangon
Responsible for Operations Management, Customer Service, Daily operations, Training, and Development
Up to 1,200,000 MMK plus other benefits and allowances
The Role
The ideal candidate will be responsible for the Daily operations management and Customer Service sector for an outsourcing services company, leveraging advanced technology and expertise to deliver tailored solutions for businesses
About the Company
Our client is a leading corporate service provider in Yangon, specializing in Contact Centres, Social Media Management, AI Annotation, and Research Services. Be part of a dynamic team driving exceptional customer service to drive smooth operations of the Contact Centre business
Description
Oversee and manage the daily operations of the Customer Service team within the Call Centre Department, ensuring smooth and efficient service delivery
Set and monitor key performance indicators (KPIs) to measure the team's performance and implement strategies to achieve and exceed targets
Handle customer complaints and escalations, addressing issues promptly and providing effective solutions to maintain customer satisfaction
Provide regular reports to the Director on the performance of the Customer Service team, highlighting key metrics, trends, and areas for improvement
Requirements
Minimum 4 years of management experience
Bachelor’s degree holder
Mandatory Intermediate English
Previous experience in a managerial role within a Call Centre environment, with a focus on monitoring and managing Customer Service operations
Strong problem-solving and communication skills, with the ability to handle customer escalations and collaborate effectively with team members to achieve goals
Benefits
Basic salary plus competitive benefits and allowances
Career Growth Opportunities
A chance to work with a dynamic team and competitive IT corporate service industry