Job Description
Service Assurance Engineer (IT Tools) at an International Telecom Services Company in Yangon
Support and Maintenance of Netboss XT, Netboss PM, HP Tools
Up to 1,800,000 MMK
About the Company
Our client is an international telecom services company in Myanmar to provide innovative Information and Communication Technology solutions and services.
The Role
Responsible as an Administrator for maintaining HPSM, SiteScope, OMI, NNMI, BPM, RUM, UMCB, TeMIP, uCMDB, BSM tool and Change Management system, Netboss XT, Netboss PM, AppDynamics and ESRI EMAPs systems
Plan and implement upgrade (along with existing Ticketing, Change, Service Outage modules)
Be part of ongoing Projects to upgrade Netboss XT and Netboss PM to new VM platform
Coordinating and maintaining various system Integrations with HP tool suite like billing system, Mobile App, Web Portal, SSHR, Huawei ICTOM, etc.
Carry out several new multi-vendor device integrations to Netboss XT for FM and Netboss PM for performance monitoring
Co-ordinate and Plan with various vendors and Planning teams to deploy various CRs on HP tools modules
Be part of and deploy new tools and systems like BMC discovery and Sev One Data Insight
Prepare new dashboards/ Update ISP graphs as per team requirements
Requirements
Bachelor of Science (Computer Science) or Information Technology
Minimum 5 Years’ experience on the same role
Perform as negotiator with strong analytical, problem solving and organizational abilities
Strong knowledge of mobile telecom domain, e2e business processes and IT mapping of the same across BSS, OSS and Enterprise landscape
Sound knowledge of production environment management parameters such as high availability, incident management, supports SLAs and KPIs
Rich experience of network operations processes, right from monitoring to production deployments and post-production incident management support
Highlights
A rapidly growing organization which will allow your future to grow simultaneously with them
Career Growth Opportunities
Together with the growth of company business, there are a lot of potential for career development of the employees