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​Service Designer at a Successful Telecom Company in Yangon

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Job Type: Permanent
Location: Yangon
Industry: Analyst / Programmer, Engineer - Software, IT & Telecommunication
Salary Detail: Up to 1,200,000 MMK plus other benefits
Reference: YAU016429

Job Description

Service Designer at a Successful Telecom Company in Yangon

  • To provide the effective map and visualize the current and future customer journeys and services to create and define the pain points and the shared understanding between different stakeholders

  • Up to 1,200,000 MMK plus other benefits

About the Company

Our client is a successful telecom company in Myanmar and leading in the market to provide the best telecom service in Myanmar

The Role

  • Responsible for understanding the full end-to-end service and how it operate, working from a user perspective, you put them first and propose services to meet their need

  • To Analyze and incorporate the qualitative and quantitative data into your research to highlight the key problem areas and opportunities

  • Identify areas of focus in the customer journey for exploration, prototyping and iteration

  • Iterate on developing solutions, aligning requirements between customer needs and technical feasibility

  • Co-ordinate the activities with the wider team – researchers, product management and respective stakeholders in technically and business


  • Bachelor’s in computer science or other relevant disciplines with at least 3 years of hands-on- design service experience preferably in consumer-centric organization

  • Experience working with cross-functional teams

  • Experience working with a product-based organization for financial services is advantageous

  • A solid grasp of planning and conducting user research, design thinking, user testing, A/B testing, rapid prototyping, usability and accessibility concerns

  • Expertise in Mural, Adobe CS, Sketch, InVision, Figma, Keynote, research survey tools, and other design software tools and the like is a must

  • Basic HTML5, CSS3, and JavaScript skills are a plus

  • Enterprise Design Thinking qualifications would be relevant and beneficial

  • Deep interest and understanding of digital consumer behaviors/needs and emerging technologies to create an exceptional experience

  • Fluent English communication is a must


Performance Bonus + Other Allowances


A rapidly growing organization which will allow your future to grow simultaneously with them

Career Growth Opportunities

Together with the growth of company business, there are a lot of potential for career development of the employees

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