facebook tracking image

Connecting...

Banner Default Image

​System Manager (Call Center) at a Successful Telecom Company in Yangon

Mobile Default Image
Job Type: Permanent
Location: Yangon
Industry: Engineer - Network, IT & Telecommunication, Network & Systems
Salary Detail: Up to 1,200,000 MMK plus other benefits
Reference: YAU015239

Job Description

System Manager (Call Center) at a Successful Telecom Company in Yangon

  • Collection the functional requirements from the Call Center System users to prepare technical documentation such as PRD in improving system capabilities

  • Up to 1,200,000 MMK plus other benefits

About the Company

Our client is a successful telecommunications company in Myanmar.

The Role

  • Take initiative of the Call Center System Related Task/Activities to finish within targeted timeline without any error or service impact

  • Manage technical aspects of Caring & CRM’s Projects and initiatives

  • Maintain, follow up and feedback for stability of systems used in Caring & CRM by working with respective technical team and respective stakeholders

  • Skill transfer to team members about technical aspects and managerial perspective

Requirements

  • Bachelor’s degree or any Computer Sciences, Information Security and experience in Call Center System is required

  • Focusing on System stability and System availability

  • Communicate/Negotiate with stake holders and Call Center IT team/ Vendors

  • Understand the Call Center System and able to execute the required configuration/Operation

  • Good in communicating between Call Center System users, IT team & Vendors

  • Good in supporting and explaining System related things to nontechnical Call Center System users

  • Able to configure/ analyse Network devices & Firewalls and experience of Call Center System such as IPCC & UCC, Network/Datacom devices Configuration & Operation

  • Fluent, written and good communication skills in English

Benefits

Performance bonus + other allowances

Highlights

A rapidly growing organization which will allow your future to grow simultaneously with them

Career Growth Opportunities

Together with the growth of company business, there are a lot of potential for career development of the employees