An Experienced Customer Service professional to join a leading logistics and supply chain organization

Job Description

An Experienced Customer Service professional to join a leading logistics and supply chain organization

• A key leadership role responsible for driving operational excellence, leading customer service teams, and ensuring high quality service delivery across all customer touchpoints
• Up to 2,000,000 MMK

The Role

The ideal candidate is a customer centric professional who can manage end to end coordination across freight operations, proactively resolving service issues and ensuring customers receive timely, accurate, and seamless logistics support. The ideal candidate brings strong industry understanding, experience handling operational documentation, and the ability to collaborate effectively with internal teams, carriers, and clients in a fast paced freight environment

About the Organization

A trusted name in the logistics, supply chain, and integrated services sector, known for operational reliability and customer centric service standards. The company is committed to providing efficient, compliant, and value driven logistics solutions while fostering innovation, professionalism, and continuous improvement

Description

The Assistant Manager, Customer Service will be responsible for ensuring smooth operations, regulatory compliance, and high service standards while leading and developing a high performing customer service team

Key responsibilities include:

• Oversee daily customer service and operational documentation activities to ensure seamless process flow
• Coordinate with internal teams to resolve customer issues and improve overall service experience
• Ensure compliance with regulations such as Customs, BOI, SLSI, SLPA, and IATA standards
• Identify service gaps and introduce process improvements to enhance customer satisfaction
• Make sound decisions to resolve operational challenges effectively
• Train, mentor, and develop team members to build high performing teams
• Drive efficiency, ensure timely communication, and uphold service excellence across all touchpoints

Requirements

Bachelor’s Degree or equivalent professional qualification

• Minimum 5 years of experience at an executive level in customer service or operations from freight forwarding industry
• Excellent command of English (written and spoken)
• Strong computer literacy
• Knowledge of the following is an added advantage
• Customs / BOI / SLSI / SLPA regulations
• IATA regulations
• Operational and documentation procedures

Benefits

• Annual Performance Incentives
• Professional Work Environment With Opportunities For Continuous Learning
• Career Pathway For Future Leadership Roles Within Operations Or Customer Service

Career Growth Opportunities

A strong career development path for professionals aiming to advance into senior customer service, operational management, or cross functional leadership roles

For more information, contact Derek Aung on Telegram at @Derek9000