Aftersales Manager at a Leading International Power Solution Company

The Role

This is an exciting opportunity for an experienced service management professional to join a leading engineering and power solutions business and play a key role in driving operational excellence and business growth. The role focuses on service leadership, customer relationship management, business development, and continuous improvement to ensure exceptional aftersales support and customer satisfaction

The successful candidate will work closely with customers, technical teams, sales teams, suppliers, and internal stakeholders to ensure efficient service delivery while expanding aftersales revenue streams and maintaining the highest service standards

About the Company

Our client is a leading engineering and power solutions provider offering generator systems, energy solutions, maintenance services, technical support, and equipment rental solutions. With a strong commitment to service excellence and customer satisfaction, the company continues to deliver reliable and innovative solutions to customers across multiple industries

Description

• Lead, develop, and mentor the Aftersales Service Team to ensure excellent service delivery and operational performance
• Oversee maintenance, repairs, troubleshooting, workshop operations, emergency support, and field service activities
• Build and maintain strong customer relationships to enhance satisfaction, retention, and long-term partnerships
• Conduct regular customer visits and identify opportunities for service improvements and business expansion
• Drive revenue growth through maintenance contracts, repair services, overhauls, spare parts sales, and rental solutions
• Prepare quotations, service proposals, project plans, and cost estimations
• Coordinate with Sales, Finance, Logistics, and Technical teams to ensure seamless service execution
• Manage service scheduling, manpower planning, resource allocation, and workshop operations
• Monitor spare parts inventory and ensure adequate stock levels to support operational requirements
• Analyse service performance, customer feedback, and operational KPIs to drive continuous improvement initiatives
• Ensure compliance with health, safety, environmental, and company operational standards
• Monitor market trends and customer requirements to identify new business and service opportunities

Requirements

• Bachelor's Degree in Mechanical Engineering, Electrical Engineering, or a related discipline
• Proven experience in Aftersales Management, Service Operations, Technical Support, Maintenance, or Engineering Services
• Strong technical knowledge of generators, power systems, solar systems, or related engineering products
• Experience managing and developing technical service teams
• Strong customer relationship management and stakeholder engagement capabilities
• Commercial acumen with experience in pricing, budgeting, cost control, and business development
• Excellent leadership, communication, and problem-solving skills
• Strong planning, organisational, and project management abilities
• Proficiency in Microsoft Office applications and operational reporting tools
• Good command of written and spoken English
• Willingness to travel locally for customer visits, project supervision, and business development activities
• Ability to travel internationally for training programmes and factory visits when required

Benefits

• Competitive salary and benefits package
• Opportunity to work with a leading engineering and power solutions business
• Exposure to advanced power generation, maintenance, and energy solutions
• Professional training and development opportunities
• Strategic leadership role with direct impact on customer satisfaction and business growth
• Dynamic and collaborative working environment

Career Growth Opportunities

This role offers excellent exposure to service management, technical operations, customer relationship management, and commercial leadership. Successful candidates will have the opportunity to develop into senior operations, business unit leadership, or general management positions while contributing to the continued growth of the organisation