​IT Helpdesk at an International Telecom Services Company in Yangon

Job Description

IT Helpdesk at an International Telecom Services Company in Yangon

• Provide on-site and remote technical support for hardware, software, and network-related issues
• Up to 1,300,000 MMK plus Other Benefits

About the Company

Our client is an international telecom services company in Myanmar to provide innovative Information and Communication Technology solutions and services

The Role

• Manage and resolve tickets in the helpdesk system, ensuring timely resolution and customer satisfaction
• Administer web hosting servers (WHM, cPanel, Plesk, LAMP/LEMP, XAMPP, IIS, Apache) and troubleshoot issues related to hosting environments
• Assist customers with mail issues (e.g., cPanel, SmarterMail), application errors, and malware removal
• Deploy, configure, and troubleshoot DNS, websites, and web services on both local and online servers
• Install, renew, and manage SSL/TLS certificates and code signing certificates across servers and web services

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field preferred
• 5+ years of experience in IT helpdesk, technical support, or server administration
• Hands-on experience with WHM/cPanel, Plesk, LAMP/LEMP, IIS, Apache
• Strong troubleshooting skills for mail, DNS, web hosting, and server-related issues
• Knowledge of Windows & Linux OS, Active Directory, DHCP, Group Policy
• Experience with SSL/TLS certificates, PfSense firewall, and IT security tools
• Familiarity with Zabbix monitoring, Slack, and ticket management systems
• Excellent English communication skills (verbal and written)​

Benefits

Other Allowances

Highlights

A rapidly growing organization which will allow your future to grow simultaneously with them

Career Growth Opportunities

Together with the growth of company business, there are a lot of potential for career development of the employees

For More Information contact Yamin Aung on Telegram @Yamin_Aung