Senior IT Analyst (EUS) at a Well-Known International Financial Services Company in Yangon

Job Description

Senior IT Analyst (EUS) at a Well-Known International Financial Services Company in Yangon

• Responsible for daily operations of all technology infrastructures which includes data center, network and server services, telephony, service monitoring, user support/help desk, workstation management, servers, storage and related software are up and running as per the standard set daily operations of all technology infrastructures which includes data center, network and server services, telephony, service monitoring, user support/help desk, workstation management, servers, storage and related software are up and running as per the standard set
• Up to 1,800,000 MMK plus Other Benefits

About the Company

Our client is a well-known International Financial Services Company in Yangon

Description

• Provide technology support for critical components of the business by using strong communication, problem solving and customer service skills
• Responsible for the procurement, tracking, configuration, installation, maintenance, troubleshooting, and/or access administration of end user computing devices, related applications and peripherals (including laptops, mobile devices, workstation operating systems, and related network)
• Provide best-in-class customer service to meet the desktop technology needs of end-users Work to proactively understand end-user computing and desktop technology needs. Take ownership of and accountability for technical issues while maintaining a high level of client satisfaction through effective communication and prompt resolutions
• Provide quick response and utilize problem solving skills to resolve escalated requests from the Service Desk regarding Endpoint issues/needs via telephone, email and desk-side support
• Offer technical assistance in troubleshooting application-related issue
• To keep track of IT inventory and to ensure information/records are always up to date
• To provide the support to group EUS project and internal BU application project regarding the infrastructure related

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field
• Minimum of 2 years of experience in infrastructure and End-User Support (EUS)
• Strong experience with Windows Server 2016/2019, including Active Directory (AD), DNS, WINS, and DHCP
• Proficient in virtualization technologies such as Hyper-V and VMware
• Hands-on experience with Microsoft Office 365, Microsoft SCCM, and UEM/Intune; experience in an ITIL environment is preferred
• Skilled in supporting and maintaining back-office systems, as well as managing Firewalls and VPN technologies
• Excellent English communication skills are required

Benefits

Other Allowances

Highlights

A rapidly growing organization which will allow your future to grow simultaneously with them

Career Growth Opportunities

 Together with the growth of company business, there are a lot of potential for career development of the employees

For More Information contact Yamin Aung on Telegram @Yamin_Aung