End User Support Personnel at an International Telecom Services Company in Yangon

Job Description

End User Support Personnel at an International Telecom Services Company in Yangon

• Providing technical assistance and support to end users within the organization
• Up to 1,600,000 MMK plus Other Benefits

About the Company

Our client is an international telecom services company in Myanmar to provide innovative Information and Communication Technology solutions and services

The Role

• Diagnose and resolve hardware, software, and network-related issues encountered by end users, ensuring minimal disruption to their workflow
• Install, configure, and maintain computer hardware components, peripherals, and accessories such as desktops, laptops, printers, scanners, and mobile devices
• Ensure compliance with security policies and protocols to safeguard user accounts and sensitive information
• Develop user manuals, guides, and tutorials to support ongoing user education and adoption of new technologies
• Offer remote assistance and troubleshooting for end users working in remote or off-site locations, utilizing remote desktop tools and collaboration software to resolve issues efficiently

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field preferred
• Proven experience in a technical support role, preferably in a corporate or enterprise environment
• Strong knowledge of computer hardware, software, operating systems
• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and effectively to non-technical users
• Ability to work independently and collaboratively in a fast-paced environment, multitasking and prioritizing tasks effectively to meet deadlines and SLAs

Benefits

Other Allowances

Highlights

A rapidly growing organization which will allow your future to grow simultaneously with them

Career Growth Opportunities

Together with the growth of company business, there are a lot of potential for career development of the employees

For More Information contact Yamin Aung on Telegram @Yamin_Aung