Call Center & Customer Service

Looking for Center Operation Manager at a well-known Real Estate Company

• Responsible to create an engaging environment for customers with creative facilities, services and programmes to meet the changing demands of today’s customers.
• Salary up to 3,000,000 MMK plus other benefits

About the Company

Our Client is one of the largest Real Estate Companies in Myanmar, offering an existing career and the opportunity to make the difference.

Highlights

Exciting opportunity as Center Operation Manager. Looking for candidates with Strong Experience in Real Estate and Hospitality industry.

The Role

• Prepare center performance reports by collecting, analysing and summarizing data and trends.
• Evaluate performance with key metrics
• Responsible for the overall management, direction and coordination of all centre operations and strategy.

Requirements

• Minimum 5 years of working experience in Hospitality and Property management and above 3 years in management level.
• Bachelor’s degree holder
• Business English Communication skills is must.
• Experience in center operation and property management is a bonus.

Benefits

Annual benefits + other allowances

Career Growth Opportunities

Together with the growth of company business, there are a lot of potential for career development of the employees

Senior Staff at a Well-known Telecom Company

• Responsible for overall technical solution, design, architecture, development and management
• Salary up to 1,200,000 MMK plus other attractive benefits

About the Company

Our Client has been a source of innovative solutions for mobile and financial service provider for Myanmar.

Highlights

A rapidly growing organization which will allow your future to grow simultaneously with them.

The Role

• Define technical delivery strategy
• Ensure accountability for solution estimates, sourcing, costing and delivery model in coordination with responsible workgroups.
• Identify business systems challenges and evaluate business requirement.

Requirements

• Minimum 6 years of working experience in retail distribution
• Bachelor’s degree is a must.
• Business English communication skills
• Innovation, entrepreneurship and team management skills is needed.

Benefits

Annual benefits + other allowances

Career Growth Opportunities

Together with the growth of company business, there are a lot of potential for career development of the employees

Customer Service Head at one of the International Luxury Hotels in Mandalay

• Responsible for the finest and high class customer service of the hotel
• Salary up to 1,000,000 MMK plus additional benefits

About the Company

Our client is a well-known International Standard Luxury Hotel Business Worldwide, manages award-winning chain of high-class hotels in Myanmar.

The Role

Responsible for overall customer complaints and providing standardized service.

• Responsible for controlling standard quality hotel services and maintaining customer satisfaction.
• Implement in creating fun and standard working environment
• Ensuring the overall hygiene and safety standards of hotel and effective management of staff, and services
• Oversee and involve for the needs and development of hotel

Requirements

• Minimum 2 years of Global experience in Hotel environment and 3 years in service industry
• Good communication in English is a must
• Strong experience of delivering standard service and starting-up hotel experience preferred
• Background of International hotel or Culinary/hotel school background is a plus

Benefits

Accommodation + Bonus + Benefits and Allowances

Highlights

A well-known organization which will allow your future to grow simultaneously with them.

Career Growth Opportunities

Together with the growth of company business, there are a lot of potential for career development of the employees

Head of Contact Centre at a Well-Known Company

• Responsible for the strategic planning and execution of call centre operation
• Up to 5,000,000 MMK plus other benefits

About the Company

Our Client is the fast-growing company in Myanmar Market providing best services to customers.

Highlights

Exciting opportunity as Head of Contact Centre. Looking for candidates with Strong Experience in Customer Service and Contact Centre

The Role

• To generate the whole strategy of call centre operations and controls
• Monitor all customer calls, analyse problems for products and services and follow up on pending issues.
• Maintain the positive relationship with customers by identifying their needs

Requirements

• Minimum 10 years of working experience and above 5 years in management level in call centre or customer service background is a must.
• Bachelor’s degree or high business-related diploma is required.
• Advanced English communication is needed.
• High problem-solving skills and customer relationship management skills is an extra.

Benefits

Annual benefits + other allowances

Career Growth Opportunities

Together with the growth of company business, there are a lot of potential for career development of the employees

Exciting Customer Care Consultant Opportunity at Fast Growing Company

• Responsible for defining and driving the overall strategy of Network operations and controls
• Salary up to USD 6,000 plus other benefits

About the Company

Our Client is the fast-growing company in Myanmar Market providing services to customers.

Highlights

A rapidly growing organization which will allow your future to grow simultaneously with them.

The Role

• Analyse customer service requirement and inform of all available services.
• Monitor all customer calls, analyse problems for products and services and follow up on pending issues.
• Manage large amounts of inbound and outbound calls in a timely manner
• Maintain the positive relationship with customers by identifying their needs

Requirements

• Minimum 5 years of customer care experience and over 3 years in management level in that background is preferred.
• Bachelor’s degree or High-diploma holder
• Advanced English level is compulsory.
• Strong experience in customer service and consulting is required.

Benefits

Annual benefits + other allowances

Career Growth Opportunities

Together with the growth of company business, there are a lot of potential for career development of the employees

Exciting Call Centre Manager Opportunity at Fast Growing Media Company

• Responsible for defining and driving the overall strategy of Call Centre operations and controls
• Salary up to 2,000,000 MMK plus other benefits

About the Company

Our Client is the international media company, growing rapidly in Myanmar Market.

Highlights

A rapidly growing organization which will allow your future to grow simultaneously with them.

The Role

• To generate the whole strategy of call centre operations and controls
• Define the needs of permanent training and ensure the size of the teams
• Manage large amounts of inbound and outbound calls in a timely manner
• Maintain the positive relationship with customers by identifying their needs

Requirements

• Minimum 5 years of working experience in related background is preferred.
• Bachelor’s degree or High-diploma holder
• Advanced English level is compulsory.
• Strong experience in Call Centre management and customer service is required.

Benefits

Annual benefits + other allowances

Career Growth Opportunities

Together with the growth of company business, there are a lot of potential for career development of the employees

Senior Sales Executive at a Leading Telecommunication Company

• Responsible to manage event planning and event operation.
• Salary up to 800,000 MMK plus other benefits

About the Company

Our client is one of the leading telecommunication companies providing data plan, phone calls and services.

Highlights

A rapidly growing organization which will allow your future to grow simultaneously with them.

The Role

• Able to plan and develop working methods and procedures
• Responsible to support in ordering and procurement process.
• Have to attend event related to sales and recruiting that support the operations

Requirements

• Minimum 3 years of working experience in sales management is preferred.
• Bachelor’s degree or related education to sales and marketing is a must.
• Intermediate English is a must.
• Experience in organising events is a bonus.
• Able to travel nationwide.

Benefits

Annual benefits + other allowances

Career Growth Opportunities

Together with the growth of company business, there are a lot of potential for career development of the employees

Operations Executive at a Leading Environmental Control Company

• Responsible to maintain client data and manage major clients accordingly.
• Up to 900,000 MMK plus other benefits

About the Company

Our client provides integrated environmental control services using a combination of methods to achieve optimal results.

Highlights

A rapidly growing organization which will allow your future to grow simultaneously with them.

The Role

• Able to solve complaints that clients have appropriately and follow up on necessary action.
• Responsible to prepare contracts, invoice clients, chase for payment.
• To attend to any complaints or site inspections or overseeing with PCOs if appropriate.
• Report directly to Managing Director about monthly revenue estimate

Requirements

• Minimum 2 or 3 years of experience in sales administration and customer service is preferred.
• Bachelor’s degree or related business education is a must.
• Business English or Advanced English is a must.
• Valuable experience in sales administrative and operations management is a bonus.

Benefits

Annual benefits + other allowances

Career Growth Opportunities

Together with the growth of company business, there are a lot of potential for career development of the employees

Exciting opportunity for Business Intelligence at Successful Telecommunication Company
o Responsible to make a retention strategy and to make concrete plan
o Salary up to 1,700,000 MMK plus other benefits

About the Company

Amazing opportunity at one of leading Telecommunication Company in Myanmar.
Highlights
A rapidly growing organization which will allow your future to grow simultaneously with them.

The Role

● Responsible to launch and operate the loyalty program with members
● After launch the program, will analyse the situation and make the improvement plan
● Responsible to execute the plan based with suitable way
 

Requirements

● Minimum 4 years of experience in related industry
● Business English is a must
● Experience of Project management, service panning, launching new services, Telecom or IT
related experience are required
 

Benefits

Annual Benefits + other allowances
 

Career Growth Opportunities

Together with the growth of company business, there are a lot of potential for career development of the employees

Distribution & Operation Manager for Yangon Region (5 posts) at one of the Leading
Telecommunication Companies

o Manage overall distribution process including reviewing and observing business
operations
o Up to 900,000 MMK per month plus attractive benefits

About the Company
Our client is a leading international telecommunications company which has also been successfully
launched in Myanmar. With the guaranteed career growth opportunities, the company is expanding its business effectively.

The Role
● Responsible for distribution process including reviewing and observing operations and activities
● Assist in the planning and development of the area
● Plan and execute of business operations
● Communicate and discuss with management team

Requirements
● Minimum 3 years of working experience in distribution and operation of Telecom or FMCG
● Good communication skills in English
● Knowledge of distribution channels in respective areas
● Motivated and good personality

Benefits
Attractive bonus + telephone + other allowances

Highlights
A rapidly growing organization which will allow your future to grow simultaneously with them.

Career Growth Opportunities
Together with the growth of company business, there are a lot of potential for career development of the employees