Front Office Manager at a Well-Established Hotel in Yangon, Myanmar.

Front Office Manager at a Well-Established Hotel in Yangon, Myanmar.

• Lead front office operations, guest services, reservations, and reception activities to ensure excellent guest experiences
• Salary is up to 1,800,000 MMK + Accommodation Allowance

The Role

Lead and manage the hotel's front office operations, overseeing reception, guest relations, reservations, check-in and check-out procedures, and front desk staff. Ensure smooth daily operations, high service standards, guest satisfaction, and effective coordination with other hotel departments.

About the Company

Our client is a well-established hotel in Yangon, providing quality accommodation and hospitality services to both local and international guests.

Description

• Oversee daily front office operations, ensuring smooth and efficient service delivery
• Manage guest check-in, check-out, reservations, and room allocation procedures
• Supervise, train, and develop front office staff to maintain high service standards
• Handle guest inquiries, complaints, and special requests professionally
• Coordinate with Housekeeping, Food & Beverage, and other departments to ensure guest satisfaction
• Monitor room availability, occupancy, and front office performance
• Ensure accurate guest records, billing, and payment procedures
• Develop and implement front office procedures and service standards
• Monitor staff scheduling, attendance, and daily operational activities
• Ensure compliance with hotel policies, safety standards, and service procedures

Requirements

• Bachelor's degree in Hospitality Management, Hotel Management, or a related field
• Minimum 4–5 years of relevant front office or hotel operations experience
• Previous experience in a supervisory or managerial role within the hotel industry
• Strong knowledge of hotel front office operations, reservations, and guest relations
• Excellent communication, leadership, and problem-solving skills
• Good command of English and Burmese
• Proficiency in hotel management systems (PMS) is an advantage

Benefits

Accommodation Allowance + Meal Allowance

Career Growth Opportunities

An excellent opportunity for an experienced Front Office Manager to lead hotel operations, enhance guest satisfaction, develop a professional front office team, and maintain high hospitality service standards within a well-established hotel.