Customer Service Manager at a Leading Manufacturing in Yangon, Myanmar

Job Description

Customer Service Manager at a Leading Manufacturing in Yangon, Myanmar

• Responsible for developing customer-centric strategies, managing a high-performing team, and maintaining service standards aligned with the company’s objectives
• Up to 2,000,000 MMK and Other Allowances

The Role

Excellent opportunity for a well-experienced Customer Service manager who is looking for a challenging and rewarding career. Our client is looking for a seasoned individual to join their team in Yangon

About the Company

Our client is a successful organisation with high market position which will allow your career as a customer service manager to grow together with the organisation

Description

• Oversee daily customer care operations to ensure timely and accurate responses to inquiries and complaints
• Strengthen team competencies in communication, problem-solving, conflict resolution, and product knowledge
• Analyse data and prepare periodic performance reports, highlighting trends and key insights
• Coordinate with the IT team to optimise system workflows and ensure smooth operation of customer care platforms

Requirements

• At least 6 years of experience in related industry and at least 2 years of experience in a management level
• Bachelor’s degree holder and other related qualifications will be advantaged
• Business English is a must
• Skilled in handling escalations and resolving complex issues

Benefits

Attractive Allowances

Career Growth Opportunities

A Customer Service Manager can grow into senior roles like Head of Customer Experience or Director of Service, shift to areas such as Customer Success or Quality Assurance, or transition into Sales, Product Management, or Operations

For more information, contact Min Hein Zaw on Telegram @MHZMyW