​Client Service Executive at a Well-known Marketing Agency in Yangon, Myanmar Responsible for managing client relationships, communicating needs to internal teams, and ensuring timely, high-quality campaign delivery that reflects the agency’s excellence Up to 800,000 MMK and other allowances The Role Excellent opportunity for a well-experienced client service executive who is looking for a challenging and rewarding career. Our client is looking for a seasoned individual to join their team in Yangon About the Company Our client is a successful organization with a high market position, which will allow your career as a client service executive to grow together with the organization Description Act as the main point of contact between assigned clients and internal departments (creative, digital, media, production) Understand client needs and objectives and translate them into clear briefs for internal teams Prepare presentations, proposals, reports, and performance updates for clients Support senior account managers/directors in managing high-level accounts and pitches Requirements At least 2 years of experience in the related industry Bachelor’s degree holder and other related qualifications will be advantageous Business English is a must Strong interpersonal skills to build and maintain client trust and satisfaction Benefits Attractive Allowances Career Growth Opportunities A Client Service Executive manages client relationships and campaign coordination, and with experience and proven performance, can be promoted to Senior Account Manager, Account Director, and eventually Client Services Director

​Customer Service Manager at Global Logistic and Freight Forwarding Company in Myanmar Responsible to manage the overall customer service excellence of the freight forwarding operation Up to 2,000,000 MMK The Role The ideal candidate's background for the role comes with experience in managing overall customer service excellence of the freight forwarding business from supervisor capacity and has good command of English as well as strong sense of commitment and responsibility. About the company Our client is a global logistics execution & supply chain services platform, providing air and sea freight, road freight and contract logistics with over 100 locations in 25 countries worldwide. Description The Customer Service Manager is responsible for managing overall customer service excellence, developing and reviewing process review frameworks and implementing customer service process review initiatives. He/she is also responsible for managing overall service quality and customer relationship management resources within the organisation and lead the Customer Service team. Supervise and trace Customer Service department workflow Manage importation, exportation, customer shipments, and third-party contractors Act as primary escalation contact for Customers and liaise with other inter-departments and follow up on the service delivery to customers Enhance service experience through delivering professionalism and understand the carrying needs and demands of each individual customer Engage in targeted conversations that steer customers to solutions that address their needs Evaluate operational policies, standards and procedures. Ensure the team provides excellent customer service and maintain strong relationship with clients, careers and agents Drive customer attraction and retention strategy to improve on customer loyalty. Influence stakeholders to grow relationships that assists in revenue generation in multiple verticals. Improve customer service experience, create engaged customers and facilitate organic growth. Lead, coach and manage operations staff in the Customer Service department. Oversee and assess team productivity and activities, providing them with regular performance-related feedback and constructive coaching Optimise use of allocated resources within business activities. Review better ways to approach problems through synthesizing and recognizing the problem information. Review the prevalent trends, dynamics and market movements to formulate business strategies. Ensure proper maintenance and filing of records in accordance with company procedures. Other related tasks will be assigned by the Managing Director, and/or according to the country’s requirements. Act in the best interest of the company Requirements Bachelor’s degree in Logistics, Supply Chain Management, Business Administration or related field. Minimum 5 years of related experience, preferably in Freight Forwarding industry with preferably 2 years or more in a supervisory role Good understanding of freight forwarding services, customs regulations, and relevant laws Prior experience in managing staff Prior knowledge in Cargowise 1 platform is highly favoured Able to communicate in English Strong communication and interpersonal skills. Strong problem-solving skills, attention to detail and able to work under pressure. Excellent leadership and organisation skills, with the ability to multitask and manage time effectively Process driven, with concern for control and efficiency. Good planning, organising & monitoring skills Proficient in MS-Office applications Resilient and thrive in ambiguous environment Organised and meticulous Great sense of responsibilities and commitment Strong customer relations and interpersonal skills Good team player Benefits Competitive Incentive + Allowances Career Growth Opportunities This a great opportunity to represent global leading logistic and freight forwarding company in Myanmar ​For more information contact Derek Aung on Telegram @Derek9000