Customer Services Executive at an International Freight Forwarding Company

Job Description

Customer Services Executive

• Responsible for managing customer interactions, supporting export operations, and ensuring high service standards within the freight forwarding business.
• Salary up to 1,800,000 MMK

The Role

This role is ideal for a proactive and detail-oriented customer service professional with experience in freight forwarding. The position focuses on handling export shipments, coordinating with internal teams, and ensuring smooth communication with customers while maintaining service excellence in daily operations.

About the Company

Our client is an international logistics and freight forwarding organization with an established presence in Myanmar, offering comprehensive cargo solutions and a strong operational network.

Description

• Manage customer communications and provide timely updates on shipment status
• Handle sea freight export operations, particularly CMP cargo handling
• Coordinate with internal teams to ensure smooth shipment execution and service delivery
• Support daily sales and operational activities to maintain service quality
• Maintain accuracy in documentation and shipment records
• Utilize shipping systems and tools to manage operations efficiently
• Ensure customer satisfaction by resolving inquiries and operational issues promptly
• Work closely with team members to achieve operational and service targets

Requirements

• Minimum 1 year of CS experience in the freight forwarding industry
• Experience in sea freight export shipments, preferably CMP cargo
• Basic knowledge or familiarity with shipping software and systems
• Good written and spoken English communication skills
• Active, energetic, and able to work effectively in a team environment

Benefits

• Opportunity to grow within an international logistics organization

Career Growth Opportunities

This role offers a strong foundation for building a long-term career in freight forwarding, with exposure to export operations, customer service excellence, and opportunities to progress into senior operational or commercial roles.

For more information, contact Derek Aung on Telegram at @Derek9000