Assistant Manager – Customer Engagement at a Leading Insurance Company in Yangon, Myanmar

Job Description

Assistant Manager – Customer Engagement at a Leading Insurance Company in Yangon, Myanmar

• Responsible for managing client communication, handling inquiries, and providing accurate policy information while ensuring a high level of customer satisfaction
• Up to 3,000,000 MMK and other allowances

The Role

Excellent opportunity for a well-experienced Assistant Manager – Customer Engagement who is looking for a challenging and rewarding career. Our client is looking for a seasoned individual to join their team in Yangon

About the Company

Our client is a successful international organisation with high market position, which will allow your career as an Assistant Manager – Customer Engagement to grow together with the organisation

Description

• Develop and execute customer engagement initiatives to improve customer satisfaction, loyalty, and retention
• Manage customer touchpoints across offline and online channels (social media, CRM, call centre, campaigns)
• Analyse customer feedback, behaviour, and engagement data to identify improvement opportunities
• Work closely with Sales, Marketing, and Operations teams to ensure a consistent customer experience
• Support planning and execution of customer campaigns, promotions, and loyalty programs

Requirements

• At least 6 years of experience in related industry
• Bachelor’s degree holder and other related qualification will be advantaged
• Business English is a must
• Strong interpersonal skills for building relationships

Benefits

Attractive Allowances

Career Growth Opportunities

An Assistant Manager – Customer Engagement can grow into senior roles by strengthening communication skills, mastering CRM tools, and effectively leveraging customer experience metrics

For more information, contact Min Hein Zaw on telegram @MHZMyW