MyanmarNOC Engineer at an International Telecom Services Company in Yangon
Job Description
NOC Engineer at an International Telecom Services Company in Yangon
- Responsible for monitoring, escalation and open the tickets for customer complaints
- Up to 800,000 MMK plus other benefits
About the Company
Our client is an international telecom services company in Myanmar to provide innovative Information and Communication Technology solutions and services
The Role
- Manage customer complaints by escalating and opening tickets as needed
- Monitor all alarms and activities related to scope services
- Identify critical incidents and escalate to application owners following the escalation matrix
- Follow up on open incidents and approved changes to ensure timely resolution
- Utilize tools such as Grafana, Zabbix, and BMC Helix for monitoring and ticketing (experience with these tools is a plus)
- Apply knowledge of ITIL processes to maintain service quality and efficiency
- Prepare and deliver reports related to incidents and operational performance
Requirements
- Bachelor’s degree in computer science, Information Technology, or related field preferred
- Proven experience in a NOC Engineer at telecom industry
- Experience with network monitoring and ticketing tools (Grafana, Zabbix, BMC Helix)
- Solid understanding of ITIL processes
- Strong problem-solving, communication, and reporting skills
- Ability to work in a 24/7 environment, including shift rotations
Benefits
Other allowances
Highlights
A rapidly growing organization which will allow your future to grow simultaneously with them
Career Growth Opportunities
Together with the growth of company business, there are a lot of potential for career development of the employees